Refund policy & the 180-day guarantee 🔁

What the guarantee covers

The vendor advertises a 180-day money-back guarantee from the date of purchase, available even on opened and partially used bottles. That is a long window by supplement standards and it is the single most valuable consumer protection attached to this product — particularly given that the label does not disclose individual ingredient amounts. 💧

The process, step by step 📋

1. Find your order confirmation email. It carries your order number, which support will ask for first. If you cannot find it, search your inbox for the vendor name and check spam.
2. Email support and request an RMA number before sending anything back. Returns received without a return authorisation number are the most common cause of a delayed or refused refund. ⚠️
3. Send the bottles back to the address they give you — not the address on the parcel you received, which is often a fulfilment centre rather than the returns department.
4. Use a tracked service and keep the receipt. If a parcel goes missing untracked, you have no evidence it was sent.
5. Expect roughly 7 to 10 business days for the refund to be processed once the return is received, plus your bank’s own posting time.

Who pays return shipping? 📦

Normally you do. This is the detail most review pages leave out, and it is worth factoring in before you order the six-bottle pack — returning six bottles costs more than returning two. The refund itself covers the product price; the postage to send it back is typically the buyer’s cost unless the vendor’s own terms say otherwise at the time of your order.

Common reasons refunds get delayed 🐢

• Shipping back without requesting an RMA number first
• Sending to the wrong address
• Requesting after the 180-day window has closed — the clock runs from purchase, not delivery
• Buying from a marketplace reseller rather than the official checkout, in which case the vendor’s guarantee may not apply at all
• Expecting the refund to appear instantly — bank posting adds days on top of processing

A practical suggestion ✅

If you intend to test this product properly, start a note on your phone the day the parcel arrives: order number, purchase date, the 180-day deadline, and a weekly ankle measurement taken at the same time each evening. At week eight you will have an evidence-based answer about whether to continue, and if the answer is no you will still have four months of refund window left.

Disputes 💳

If the vendor does not honour a valid refund request within their published terms, your card issuer’s chargeback process exists for exactly that situation. Contact the vendor in writing first and keep copies of the correspondence — your issuer will ask for it.